Our Cancellation Policy

Your appointments are very important to the Mom and Pop Cleaning team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore we respectfully request at least 48 hours notice for cancellations or rescheduling of appointments.

Please understand that when you forget, cancel or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. Therefore we have a strictly enforced 48 hour cancellation and rescheduling policy.

Please note as of 1/1/2023 the following cancellation/missed appointment policy is in effect:

Confirmation of appointment

Clients receive email or text message appointment reminders. These reminders are set up through the client profile in the Mom and Pop Cleaning booking system. These reminders are sent out 3 days before the appointment time.

We confirm by email or text message from our online appointment scheduling system because it not only reminds you of our upcoming visit but it also allows you to:

- Reschedule/change/modify your appointment

-Cancel your appointment

-Inform by email to any changes or problems

-Contact our customer service team

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments, which result in a cancellation fee of $80.00. Not receiving an electronic notification of your appointments from us 2 days before your appointment is not a sufficient reason to miss an appointment. We send reminders as courtesy, but clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not.

If you are uncertain when your next appointment with Mom and Pop Cleaning is, please contact us at 757-907-4768 or via email at momandpopcleaningllc@gmail.com or contact us here.

Please note if you cancel without the required 48 hours advance notice there will be a $80.00 cancellation fee applied to your next billing.

As always we appreciate your understanding and willingness to work together.